Shipping & Returns

 Shipping Policy 

ArcaneHerb.com offers several delivery options and rates for domestic shipping within the 48 contiguous United States. Additional shipping fees apply to all orders shipped to Alaska, Hawaii and US Territories, as well as all international and expedited orders. Overweight orders may also incur additional shipping charges.

Standard Shipping - $9.99

  • Please allow 24–48 hours for your order to be processed.

  • Please allow 4-6 business days from ship date for delivery

  • Shipped according to the best rate/time as determined by our system

  • We use various carriers for delivery of your package

  • Note: We are unable to ship to General Delivery addresses.

Alaska, Hawaii & U.S. Territories - $9.99 (Standard) + $3.99

  • Applies to orders shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Micronesia, Guam, Marshall Islands, Mariana Islands, Palau and the Virgin Islands

  • Please allow 24–48 hours for your order to be processed.

  • Please allow up to 10 business days from the ship date for delivery

  • Note: Remote locations in Alaska may take longer than 10 business days, due to varying delivery schedules in the area

 Shipping 
Restrictions

We ship to all 51 states of the United States. We do not ship outside of the United States.

 

 Return & Exchange Policy 

Arcane Herb offers a full refund for products purchased within the last 3 months. Return the unopened product with a listed reason for the return to the address below. All returns valued at $500 or more will be subject to a 20% restocking fee.

Refund is for the cost of the product(s) returned plus any standard, domestic return shipping charges incurred. Initial shipping charges are not reimbursed. Returns may be refused on an individual basis due to repeated patterns indicative of abuse. Exchanges are not available online. Empty bottles aren’t accepted.

All returned items should be shipped to:

New Nam Bac Hang

ATTN: WEB RETURNS

241 W Cermak Rd, Ste Level

Chicago, IL 60616